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FAQ

FAQ

Step inside InterContinental Sydney Double Bay Centre, where luxury is defined at every touchpoint from personalised service, unique dining experiences and elegant surrounds.

Does the hotel have car parking? Can I reserve a parking lot?

Parking is available close to the hotel at Wilson 33 Cross St Car Park. See parking rates and more information here.

Valet parking is also available for $80 per day.

What is the parking clearance?

Wilson 33 Cross St Car Park has a height of 2.00m.

How do I book a room with a balcony?

Each of our 140 light-filled guestrooms and suites boasts a private balcony, offering breathtaking views of the surrounding landscapes.

Our Classic Bayside and Village View rooms each feature their own spacious balcony, while the Classic Courtyard View rooms offer charming Juliet-style balconies.

Is InterContinental Sydney Double Bay located close to sporting arenas?

The hotel is situated less than 5 km from Allianz Stadium and Sydney Cricket Ground, both easily accessible by local public transport.

Can I have a bath?

Absolutely! All of our guestrooms and suites offer a separate bath and walk-in shower, with the exception of our two accessible rooms.

Does the hotel have free wifi?

Yes the hotel has free WiFi, which is available in all areas of the hotel and all rooms. 

Does the hotel have a pool?

Yes! The hotel features a rooftop pool with stunning views of the harbour.

Does the hotel have a fitness centre?

Yes! Fit Collective, located on the hotel’s ground-level promenade, is a fully equipped fitness facility available 24/7.

Our gym facilities are complimentary for hotel guests, with a minimum age requirement of 18 years for entry.

What options are available for breakfast?

Our indulgent Buffet Breakfast offers a diverse selection of gourmet hot and cold dishes

Breakfast is served in the hotel restaurant from 7:00am –10:30am.

Where is the closest public transport?

InterContinental Sydney Double Bay is just a few minutes’ walk from the Double Bay ferry wharf, offering easy access to ferry services. The 13-minute ferry ride to Circular Quay provides spectacular views of the city skyline.

Edgecliff Train Station is a 15-minute walk away, and several bus routes are just a 4-minute stroll from the hotel.

Is this hotel smoke free?

Yes this is a smoke free hotel in all areas. 

Is there a Business Centre?

Yes, the hotel offers two private business stations located on the first floor.

 
 
Are there available meeting spaces?

Yes, we offer a range of versatile meeting and event spaces. 

Discover more here!

How can I have access to Club InterContinental lounge?

Access to the Club InterContinental Lounge can be added to any existing reservations for an additional cost subject to availability.

What is check-in time?

Check in to the hotel is from 3pm. Please call ahead or let our team know your estimated time of arrival and we will do our best to accommodate you.

Can I have an early check in?

Early arrivals can be requested, but not guaranteed before 3pm unless the room is booked and paid for the night prior. Alternatively, you are more than welcome to drop your bags off with the concierge team and utilise the hotel facilities until the room is ready. 

What is check out time?

Check out time at the hotel is 11am.

Can I have a late check out?

You may request a late check-out however it is subject to availability and may incur a late check-out fee. 

Do I have to pay a bond on check in?

A payment of all room nights plus $100 bond per night will be taken on check-in. Please note we do not accept cash payments and can only accept payments via EFTPOS.

Do I need photo ID to check in?

Yes, a valid passport or Australian Drivers License will be required for check-in. 

Can I have a room with no feather bedding?

Duvets, pillows & some mattress protectors are all feather, however we can provide non-feather bedding upon request.

Please make this request in advance of your check-in.

Can I leave my luggage before/after check in/out?

Yes, guests are welcome to leave their luggage with the Concierge team after departure at no charge. Luggage can also be left prior to check-in, should your room not be ready when you arrive.

Do you offer guests a shuttle service to and from Sydney International Airport?

Shuttle services are not available, however, if you would like a private car service to collect you, please let our Concierge know and the team will assist. 

You can find more information here. 

Do you have rooms with interconnecting doors?

Connecting rooms are available upon request and can be confirmed at the time of reservation.

Where is the nearest chemist?

Chemist Warehouse is situated on 459-463 New South Head Road, approximately 200 meters from the hotel.

Where is the nearest convenience store?

Woolworths Supermarket is located approximately 250 meters from the hotel.

Where is the nearest Shopping Mall?

Westfield Bondi Junction is just 1.7km from the hotel, easily accessible via Edgecliff Train Station or by bus.

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